Welcome to Arroyo Craftsman Sales Store! Below, you’ll find answers to some of the most common questions about our products, services, and policies. If you have any additional questions, feel free to contact our customer support team at [email protected].
Product Questions
What types of lighting products do you offer?
We offer a wide range of lighting products including Ceiling Lights, Chandeliers, Lamps, Landscape Lighting, Outdoor Lighting, Outdoor Pendants Chandeliers, Outdoor Wall Lights, Pendants, Post Lights & Accessories, Table Lamps, and Wall Sconces.
Are your products suitable for both indoor and outdoor use?
Yes, we offer a variety of products designed for both indoor and outdoor use. Our outdoor lighting products are specifically designed to be durable and weather-resistant.
Shipping & Delivery
How long does it take to process and ship my order?
Orders are typically processed within 1-2 business days. For shipping, we offer two options: Standard Shipping via DHL or FedEx (10-15 business days) and Free Shipping via EMS for orders over $50 (15-25 business days).
Do you ship internationally?
Yes, we ship worldwide except to Asia and some remote areas. If you have any questions about delivery to your location, please contact our customer support team.
How can I track my order?
Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to monitor the progress of your delivery.
Returns & Exchanges
What is your return policy?
We accept returns within 15 days of receiving your order. The product must be in its original condition and packaging. For more details, please visit our Returns Policy page.
How do I initiate a return or exchange?
To initiate a return or exchange, please contact our customer support team at [email protected] with your order details and reason for return.
Payment & Account
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal.
Can I create an account on your website?
Currently, we do not offer account creation. However, you can place orders as a guest and still enjoy all our services.
Customer Support
How can I contact customer support?
You can reach our customer support team via email at [email protected]. We are here to assist you with any questions or concerns you may have.
Thank you for choosing Arroyo Craftsman Sales Store. We are committed to providing you with high-quality lighting solutions and exceptional customer service. If you have any further questions, please don’t hesitate to contact us!