Shipping Information

At Arroyo Craftsman Sales Store, we are committed to delivering your orders promptly and efficiently. Here’s what you need to know about our shipping process:

  • Order Processing Time: 1-2 business days.
  • Standard Shipping: Delivered via DHL or FedEx, with an estimated delivery time of 10-15 business days after dispatch. Shipping fee: $12.95.
  • Free Shipping: Available for orders over $50, delivered via EMS, with an estimated delivery time of 15-25 business days after dispatch.

We ship globally, excluding certain remote areas and parts of Asia. For more details on shipping restrictions, please contact our customer service team.

Returns & Exchanges Policy

We want you to be completely satisfied with your purchase. If you are not, we offer a straightforward returns and exchanges process. Please review the following information to understand our policy and procedures.

Eligibility for Returns & Exchanges

To be eligible for a return or exchange, the item must be in its original condition, unused, and in the original packaging. Returns and exchanges are accepted within 15 days from the date of delivery.

Non-Returnable Items

Based on our product offerings, the following items are non-returnable:

  • Custom or made-to-order lighting fixtures (e.g., Chandeliers, Pendants, Outdoor Pendants Chandeliers).
  • Items that have been installed or used.

Returns & Exchanges Process

  1. Contact Us: To initiate a return or exchange, please contact our customer service team at [email protected] within 15 days of receiving your order. Provide your order number and details about the product you wish to return or exchange.
  2. Return Authorization: Once your request is approved, we will provide you with a Return Authorization Number (RAN) and instructions on how to return the item.
  3. Packaging: Securely pack the item in its original packaging, including all accessories and documentation. Attach the RAN to the outside of the package.
  4. Shipping: Ship the item back to us using a trackable shipping method. The return shipping costs are the responsibility of the customer, unless the return is due to a defect or error on our part.
  5. Inspection: Once we receive the returned item, our team will inspect it to ensure it meets the return criteria.
  6. Refund or Exchange: Upon approval, we will process your refund or exchange. Refunds will be issued to the original payment method, and exchanges will be shipped to you as soon as possible.

Refund Timeline & Method

Refunds are typically processed within 5-7 business days after we receive and inspect the returned item. The refund will be issued to the original payment method used during the purchase. Please note that it may take additional time for your bank or credit card company to process and post the refund.

Return & Exchange Request Template

To streamline your return or exchange request, please use the following template when contacting us:

Subject: Return/Exchange Request - Order #[Your Order Number]

Email Body:
Dear Arroyo Craftsman Sales Store Team,

I would like to request a return/exchange for the following item(s) from my recent order:

Order Number: [Your Order Number]
Product Name: [Product Name]
Reason for Return/Exchange: [Briefly explain the reason]

Please provide me with the Return Authorization Number and further instructions to proceed.

Thank you,
[Your Full Name]
[Your Contact Information]

Contact Us

If you have any questions or need assistance with your return or exchange, please do not hesitate to contact us at [email protected] or call us at [Insert Phone Number].

Thank you for choosing Arroyo Craftsman Sales Store. We appreciate your business and are committed to providing you with high-quality lighting solutions and exceptional customer service.