Term and Conditions

1. User Access and Responsibilities

By accessing our website, you agree to use it for lawful purposes only. You are responsible for ensuring that your use of the site complies with all applicable laws and regulations.

You must not:

• Use the site in any way that could damage, disable, or impair its functionality.
• Attempt to gain unauthorized access to any part of the site or its related systems.
• Use the site to transmit any harmful or malicious content.

2. Product and Service Description

Our website offers a variety of lighting products, including Ceiling Lights, Chandeliers, Lamps, Landscape Lighting, Outdoor Lighting, Outdoor Pendants Chandeliers, Outdoor Wall Lights, Pendants, Post Lights & Accessories, Table Lamps, and Wall Sconces.

We strive to provide accurate descriptions and images of our products. However, slight variations in color or design may occur due to differences in screen settings and lighting conditions.

3. Order and Payment Terms

All orders are subject to availability and confirmation of the order price. We accept payments via Visa, MasterCard, JCB, and PayPal.

Once your order is placed, you will receive an order confirmation email. Please review the details carefully and contact us immediately if there are any discrepancies.

We reserve the right to cancel any order at our discretion, including but not limited to cases where the product is out of stock or there is an error in pricing.

4. Shipping and Delivery

We offer two shipping options:

• Standard Shipping: Delivered via DHL or FedEx, with an estimated delivery time of 10-15 business days after dispatch. Shipping fee: $12.95.
• Free Shipping: Available for orders over $50, delivered via EMS, with an estimated delivery time of 15-25 business days after dispatch.

We ship globally, excluding certain remote areas and parts of Asia. For more details on shipping restrictions, please contact our customer service team.

5. Returns and Exchanges

We want you to be completely satisfied with your purchase. If you are not, we offer a straightforward returns and exchanges process.

To be eligible for a return or exchange, the item must be in its original condition, unused, and in the original packaging. Returns and exchanges are accepted within 15 days from the date of delivery.

Non-returnable items include custom or made-to-order lighting fixtures and items that have been installed or used.

To initiate a return or exchange, please contact our customer service team at [email protected] within 15 days of receiving your order.

6. Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of Arroyo Craftsman Sales Store and is protected by intellectual property laws.

You may not reproduce, distribute, or use any content from this site without our prior written permission.

7. Limitation of Liability

Arroyo Craftsman Sales Store shall not be liable for any indirect, incidental, or consequential damages arising out of the use or inability to use our products or services.

Our liability is limited to the maximum extent permitted by law, and in no event shall it exceed the amount paid by you for the product or service in question.

8. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of the United States. Any disputes arising from these terms shall be resolved in the courts of Oakland, US.

9. Contact Information

If you have any questions or need assistance, please contact us at:

Email: [email protected]

Address: 3395 Water Street, Oakland, US 94606